The refund and cancellation policy at CustomBaba keeps the customer first.
We would cancel the order and refund money to the customer if we have not started working on the order.
If we have cut the fabric, we will not be able to refund the money.
If the customer had made a special order, where fabric of his/her choice was procured from the market for their customised needs, we will not cancel the order if fabric processing has started.
CustomBaba takes pride in its ethical practices and would help our customers completely in the refund and cancellation process where needed including swift refunds.